Terms of Service
1. Who we are
Triscale GTM AI Agents is operated by Triscale, registered with the Dutch Chamber of Commerce (Kamer van Koophandel) under number 95199101, with its registered office at Jacob van Lennepstraat 263 B, 1053 JE Amsterdam, the Netherlands. In these terms, Triscale, we and us mean that company. You and the customer mean the organisation that opens an account, and the people it authorises to use it.
2. What these terms cover
These terms govern access to and use of the web application at gtmaiagents.triscale.co and the agent runs it performs. Creating an account, or using the service, means accepting them. Where a customer has signed a separate written agreement or order form with us, that document prevails over these terms on any point where the two differ.
3. The service
The service reads the tools a customer connects and, from what it finds there, prepares drafts: follow-ups, meeting briefs and outreach. It also keeps a review queue, a run history and a context. The service is intended for professional use, by organisations, and is not intended for consumers.
4. Accounts and access
A customer is responsible for the accuracy of the details it provides, for keeping its credentials confidential, and for everything done through its account. Accounts are for named people and are not to be shared. A customer must tell us without delay at thibault@triscale.co if it believes an account has been compromised. We may suspend an account immediately where we have serious reason to believe it is being used in breach of these terms, or in a way that endangers the service or other customers.
5. Connected tools
The service works with third party tools: a CRM, a calendar, a meeting notetaker, a mailbox, a team chat. Connecting one is a deliberate act by the customer, performed on that tool's own authorization screen, and the customer can disconnect it at any time from the connections page. By connecting a tool, the customer confirms that it has the right to grant that access and to have the data it holds processed by us. We act only within the scopes granted, we never write to a customer CRM, and we send email only from an account the customer connected for that purpose. Those tools are governed by their own terms, which we do not control, and a change on their side may reduce or interrupt what the service can do.
6. Drafts, and who answers for them
This is the most important clause in this document. What the agents produce are drafts. They are generated by a language model and they can be wrong: a wrong figure, a misread intention, a name attached to the wrong company. Nothing is sent until a person has opened the draft, read it and approved it, and the service is built so that this step cannot be skipped. Once approved and sent, the message is the customer's. The customer answers for its content, its accuracy and its compliance with the rules that apply to it, including marketing and electronic communications law, professional rules, and the commitments it has made to the recipient. We do not review outgoing messages and we do not warrant that a draft is accurate, complete or appropriate to send.
7. Acceptable use
The service may not be used to send unsolicited bulk messages, to impersonate anyone, to distribute unlawful, deceptive, defamatory or infringing content, or to process personal data the customer has no lawful basis to process. It may not be used to attack, overload, probe or reverse engineer the platform, to circumvent access controls or sending limits, or to resell access without our written agreement. A customer that discovers such use through its account must stop it and tell us.
8. Your content
Everything a customer brings into the service or produces with it stays the customer's: connected tool data, context documents, drafts and the edits made to them. The customer grants us the limited right to host, process and transmit that content for the sole purpose of operating the service for that customer. We do not sell it, we do not share it for advertising, and we train no model on it. One customer's data never serves another.
9. Our platform
The application, its interface, its agent instructions, its documentation and everything we develop for the service remain ours. These terms grant a right to use the service for the duration of the subscription, and nothing more. Feedback a customer sends us may be used freely to improve the product, without that creating any claim over it.
10. Fees
Price, term and renewal are set by the written agreement or order form signed with the customer. Where no such document exists, access is provided free of charge, for evaluation, and may be changed or withdrawn at any time. Prices are exclusive of VAT and other applicable taxes unless stated otherwise.
11. Availability and changes to the service
We aim to keep the service available and working, but we commit to no availability level unless a signed agreement provides for one. Maintenance, an incident, an outage at a connected tool or at our host can interrupt it. We may change, add or remove features as the product develops. Where a change materially reduces what the service does, we inform account owners by email before it takes effect.
12. Term and termination
A customer may stop using the service and ask for its account to be closed at any time, at thibault@triscale.co. We may terminate for a material breach that is not cured within thirty days of our written notice, and we may suspend immediately in the cases described in section 4. On closure, the account and the data attached to it are deleted as described in the privacy policy. A customer that wants to keep its drafts or its context should export them before asking for closure.
13. Warranties and liability
The service is provided as it stands. To the extent permitted by law, we exclude implied warranties, including any warranty that the service will be uninterrupted, free of error or fit for a particular purpose. We are not liable for indirect or consequential loss, nor for loss of profit, revenue, business, goodwill or data. Our total liability in connection with the service is limited to the amounts paid by the customer for that service in the twelve months preceding the event giving rise to the claim. Nothing in these terms excludes liability that cannot be excluded by law, including liability for intent or wilful recklessness.
14. Personal data
How personal data is processed is described in the privacy policy, which forms part of these terms. For the business content a customer brings in through connected tools, the customer is the data controller and we act as its processor. A data processing agreement is available on request at thibault@triscale.co.
15. Changes to these terms
We may update these terms when the service changes or when the law requires it, and we then change the date at the top of this page. Material changes are announced to account owners by email at least thirty days before they take effect. Continuing to use the service after that date means accepting the new version.
16. Governing law and disputes
These terms are governed by the law of the Netherlands. Any dispute that cannot be settled amicably will be brought before the competent court of Amsterdam, the Netherlands. This does not deprive a customer of any protection afforded by the mandatory law of its own country where that law applies.
17. Contact
Triscale, Jacob van Lennepstraat 263 B, 1053 JE Amsterdam, the Netherlands. Email: thibault@triscale.co.